Privacy policy

Privacy Policy

Last updated: October 13, 2025

This Privacy Policy explains how Nex Transfers (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or shop on our website, use our features, tools, products or services, or otherwise interact with us (together, the “Services”). If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection and use of personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you use the Services and applicable law, we may collect:

· Contact details: name, billing and shipping address, phone number, email address.

· Payment & transaction data: payment method, payment confirmation, transaction details, order history, returns/exchanges/cancellations.

· Account data: username, password, preferences and settings.

· Communications: contents of messages you send to us (e.g., support requests, reviews).

· Device & usage data: IP address, device and browser type, network information, identifiers, and how you navigate and interact with the Services.

2) How We Collect Information

· Directly from you: when you create an account, place an order, contact support, or otherwise provide information.

· Automatically: via cookies, pixels, and similar technologies when you browse or use the Services.

· From service providers and partners: who help operate, secure, analyze, advertise, and improve the Services.

· From other third parties: where permitted by law.

3) How We Use Information

We use personal information to:

· Provide and improve the Services: process payments and orders, manage your account, arrange shipping and returns, remember preferences, and personalize your shopping experience.

· Marketing & advertising: send promotional communications (email/SMS/postal mail) and show online ads, including based on your activity on the Services. You can opt out of promotional emails at any time via the unsubscribe link.

· Security & fraud prevention: authenticate accounts; detect, investigate, and prevent fraud, abuse, or illegal activity; protect our users and our Services.

· Customer support & communications: respond to inquiries and provide service updates.

· Legal compliance: comply with law, respond to valid legal requests, and enforce our terms and policies.

4) How We Disclose Information

We may disclose personal information:

· To service providers and vendors: e.g., payment processing, IT and hosting, analytics, customer support, fulfillment and shipping, and cloud storage—only as needed to perform services for us.

· To business and marketing partners: to deliver and measure advertising or marketing (they will use your information under their own notices). Depending on where you live, you may have the right to opt out of certain sharing for targeted advertising.

· At your direction or with your consent: e.g., shipping partners, social media integrations.

· Within our corporate group.

· For legal and business purposes: in connection with corporate transactions; to comply with law; or to protect rights, safety, and the Services.

5) Our Relationship with Shopify

Our Store is hosted on Shopify, which collects and processes personal information to provide, secure, and improve the Services. Shopify may also use information from your interactions with our Store along with other merchants to power enhanced platform features and personalized advertising. In these cases, Shopify is responsible for such processing and for handling related privacy rights requests.
To learn more about how Shopify uses personal information and your choices, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6) Cookies and Similar Technologies

We use cookies, pixels, and similar tools to operate the site, remember preferences, analyze usage, and support marketing. You can control cookies through your browser settings. If you use a browser or device that supports the Global Privacy Control (GPC) signal, where required by law we treat that signal as a request to opt out of certain data uses for that browser/device (and, when we can associate it, for your account).

7) Your Rights and Choices

Depending on where you live, you may have rights over your personal information, such as:

· Access / Know what we hold about you.

· Delete personal information we maintain about you.

· Correct inaccurate personal information.

· Portability (receive a copy and/or transmit to another party).

· Opt out of “sale” or “sharing” of personal information or processing for targeted advertising, where applicable.

· Manage communications: opt out of marketing emails at any time via the unsubscribe link; we may still send transactional emails about your orders or account.

We may verify your identity before fulfilling a request and, where allowed, you may authorize an agent to submit a request on your behalf.

8) Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can delete it. As of the effective date, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16.

9) Security and Retention

We implement reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure. Do not use insecure channels for sensitive information. We retain personal information as needed to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.

10) International Transfers

We may transfer, store, and process personal information outside your country. If we transfer data from the EEA or UK, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless an adequacy decision applies.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where required by law, we will provide additional notice.

12) Contact Us

If you have questions about this Privacy Policy or our privacy practices—or wish to exercise your privacy rights—please contact us.